Hi there,
​
​We're replacing the "Due X days after creation" logic with fixed, predictable due dates that align with how centers actually bill families.
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New System:

• Monthly rules → Due on a fixed calendar date (e.g., 1st, 5th, 15th)
• Weekly & Bi-weekly → Due on a specific weekday (e.g., every Monday)
• Custom N-days → Due on a specific day within your cycle
• Twice per month → Each period uses a fixed calendar date

No more due dates drifting throughout the month. No more confusion about when payments are expected. Just clear, consistent billing that families can plan around.

Your due dates may shift with this update. Please review your invoice rules to ensure they align with your billing expectations.
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How to Review:

1. Navigate to Settings → Invoice Rules
2. Check each rule's due date setting
3. Adjust if needed to match your preferred billing schedule
4. Save changes

Now your billing cycle stays exactly where you set it, every time.
​
Warmly,
​​​Parent Team

Hi there,
​
​NEW: Immunization Information Collection
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What's New
​

Parents can now submit and update their child's immunization records directly through Parent App, based on the immunization schedule you've configured in your settings.
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How It Works

• For Centers: Set up your required immunization schedule once in your admin settings
• For Parents: They'll see a clear, easy-to-follow form showing which immunizations are needed based on their child's age

Why This Matters
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No more filing cabinets full of vaccination cards. No more manually tracking who needs what shot when. Just clear, organized, digital health records that keep everyone safe and compliant.
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Getting Started

1. Navigate to Settings → Children → Immunization Schedule
2. Configure your required immunizations based on your local regulations
3. Add Immunization to the Form Builder
4. Parents will automatically receive prompts to upload documentation

NEW: Mandatory Multiple Emergency Contacts
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What's New
​

You can now require parents to provide multiple emergency contacts before they can complete enrollment or access certain features.
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How to Enable

1. Go to Smart Tools → Build New Form → Add Contact
2. Go to Setting within the Form Builder → Toggle ON "Allow Parent to Add Multiple Contact"
3. Set your minimum number of required contacts
4. Make the field mandatory

What Parents Experience

• Clear prompt explaining why multiple contacts are essential for child safety
• Easy-to-use form for adding contact details
• Ability to set contact priority and specify relationships
• Option to indicate special permissions (pickup authorization, medical decisions)

The Safety Impact
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In real emergencies, seconds matter. When a primary contact can't be reached, having verified alternates immediately available can make all the difference. This isn't about compliance—it's about ensuring every child has a safety net.

Warmly,
​​​Parent Team

Hi there,👋
​
Happy New Year! 🎊From all of us at Parent App.
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As educators, we protect children's physical spaces brilliantly. We secure gates, have visitor logs, and do background checks but children’s safety extends to digital spaces too.
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Every observation, photo, and family detail we store is a piece of trust that families place in us. When unauthorized access happens, that trust shatters.
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MFA is now live, add this critical safety layer in 2 minutes:
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Think of it as a deadbolt for your digital door. Even with a password, no one gets in without your phone verification.
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Quick Setup:

1. Click your account icon (top right)
2. Select Account Settings → Multi-Factor Authentication
3. Choose your method
4. Done! ✅

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Let's make 2026 your most secure year yet.
​
​Parent App Team

Hi there,

You've captured hundreds of photos this term, written countless observations and documented endless moments of growth. But when parent-teacher conferences arrive, those treasures are scattered across weeks of documentation. What if AI could help you weave them into the story they were always meant to tell?
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To support this important work, we're introducing AI-Generated Learning Journey Summaries inside Parent App.
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“Generate Summary” within Portfolio:

• Analyzes all observations & assessments in your selected period
• Identifies starting points, growth, strengths, and key skills
• Aligns with your chosen curriculum
• Generates clear, family-friendly summaries in seconds

You’ll now find Generate AI Summary inside each child’s Learning Journey.
​

We hope this feature saves time while strengthening the way you document and share children’s learning.
​

Warmly,
​​Parent Team

Hi there,
​
You asked, we delivered! Lesson plans are now FULLY customizable.
​

What's new:

• Custom tables: Add, edit, upload pictures and arrange activities your way

• Color coding: Highlight important rows and columns

• Two plan types: Weekly plans + new Custom Development plans

• Print-perfect: Print and share your plans with one click

• Parent sharing: Share plans directly with families

• Duplicate plans: Copy any plan instantly to save time

Try it now and watch your planning go to the next level!
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Coming in 2 weeks: Tag activities to your curriculum standards and learning goals, and even more color customization options!
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We can't wait to see what you create!
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Questions? We're here to help.
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Happy planning!
​Parent App Team

Hi there,

We're committed to protecting the children and families you serve and that's why we're giving you more control over data.
​

What's New:

• You're in control – Set custom data retention periods for key system modules

• Compliance made easy – Stay compliant with your local privacy regulations

• Simple management – Access all data retention settings from one place to stay in control

This update ensures you have the flexibility to manage data retention while we handle the compliance heavy lifting.
​

Take a look at your new privacy controls below:
​

Questions? Our support team is here to help.
​

Warmly,
​Parent Team

Hi there,
​
We’re excited to announce Bulk Invoices, designed to save time, reduce errors, and keep billing consistent across locations.
​

What’s New

• Company-Level Bulk Invoicing: Create invoices across multiple locations in one go.
  ​
• Flexible Selection: Add children by institute, room, group, or status, with smart payer auto-selection.
  ​
• Batch Processing: Generate, track, and manage invoices under a unique Batch ID, work continues while invoices process.
  ​
• Invoicing Configuration: Set invoice date and due date and choose a period.
  ​
• Smart Calculations: Automatic amounts, discounts, and zero-balance flagging.
  ​
• Reports & Notifications: Get summaries, Excel reports, and in-app alerts for full visibility.

We can’t wait for you to experience faster, more streamlined billing, complete control with batch tracking, and accurate invoicing across every location.

The update is live now. No setup needed!
​

Warmly,
​Parent Team

Hi there,
​
We have some exciting news to share: We’ve been working on something behind the scenes, something that reflects not just where we’re going, but what we stand for.
​

Parent App is about to look and feel completely different and we wanted to give you a glimpse before the exciting change goes live.
​

​
​What's changing?

• A new layout with a cleaner, more intuitive design.
  ​
• A new “Holdings” account is introduced for multi-centre owners, that allows you to see analytics from all your centres at once.
  ​
• Widgets that you can customize so you see what you want to see, where you want to see it on your overview dashboard.
  ​
• Relocated Navigation Bar that's easier to find and use.
  ​
• Refreshed colors and branding that reflect our commitment to you & simplicity.

Note: These updates are currently available on the web portal only.
​

We also renamed a few of your favorite features to help you find them faster:

• Form Builder is now Smart Forms

• Inspiration Library is now Activities (because that’s what it helps you plan!)

• Activities is now Homework (that you can assign to bridge home-centre life)

• Parent Permissions is now Consent

• And Document Center is now Parent Drive (a hub to share important information with parents!)

What's staying the same? Everything you rely on! All your favorite features they're all still there, just easier to access and navigate!
​

Why are we making this change? As always, it’s been shaped by you: your feedback, your needs, and the mission we share to make early childhood the best it can be. It's the result of months of listening to your feedback about what would make your daily workflow smoother and more efficient.
​

When will this happen? We'll be rolling out the new interface and revealing our new logo on Monday September the 15th. Save the date!
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Need support during the transition? Our team will be standing by to help you navigate any questions. The new layout is designed to be more intuitive, but we're here for you every step of the way.
​

Lastly, this update is our commitment to the values that guide everything we do:

• Live with Purpose Every change was made with intention, designed to support you better
  ​
• Earn Trust & Own Responsibility We listened to your feedback and delivered solutions that matter
  ​
• Innovate Boldly We didn't just update the look; we reimagined how you interact with our platform

Thank you for being part of this journey and for helping shape this journey. We can't wait for you to experience it!
​

Warmly,
​Parent Team

Hi there,
​
You may have already met Parent Pilot, our AI-powered writing assistant built to help you communicate faster and with more clarity.
​

Parent Pilot is available directly within your Posts and Observations, making it easier than ever to enhance your content without breaking your flow.
​

What Can You Do?
​

Instant Writing Enhancements
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With just a click, Parent Pilot can help you:

• Summarize, Expand, or Shorten your text

• Fix grammar, adjust tone, or add emojis

• Make your message more formal, more observant, or tailor it to your style using advanced options

Smart Suggestions for Observations
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When logging an observation, you’ll now see next-step recommendations based on your input, helpful prompts to support child development and guide your documentation.
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Remember: You're Always in Control
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Whether you’re drafting a daily update or logging learning moments, you choose the final words. Parent Pilot simply helps you write faster, clearer, and in your own tone.
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Explore how this tool can simplify your day while keeping your voice at the heart of every message.
​

​Want to learn more or need help activating the feature?
​

Book a meeting with our customer success team via these links:
​

👉 North America & Canada | 👉GCC & UAE
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Warm regards,
​Parent Team

Hi there,
​
We’re excited to announce a new feature now available on the Parent portal: Immunization Tracking!
​

This update helps you manage and record children’s immunization histories directly within their profiles, making health recordkeeping easier and more organized.
​

What’s new?
​

Admins can now:

• Enable immunization tracking from System Settings
• Set up vaccines and dose schedules (like DTP, MMR, Polio)
• Configure next-dose reminders and intervals
• View and manually log immunization details per child (date, provider, next dose due)

Staff with permission can:

• Enter and update immunization records in each child’s profile under Health → Immunizations
• Edit or remove entries when needed

While automated reminders and notifications are not part of this initial release, they will be available soon.
​

Want to learn more or need help activating the feature?
​

Book a meeting with our customer success team via these links:
​

👉 North America & Canada | 👉GCC & UAE
​

Warmly,
​Parent Team